3

I had a pretty good experience here: the staff are friendly, the service was quick, and the feedback was great. However, I also have a few complaints. When my vehicle was in the shop, I received a phone call saying that my oil appeared to be dirty. I told them that I change my own oil and told them not to change it. (At this particular time, I had already purchased a new oil filter and oil from walmart to change it myself.) However, when I went to pick up my vehicle, they said that they went ahead and changed the oil themselves. I know that they had my best interests at heart and tried to do what was best for my vehicle, but that still doesnt justify doing work on my vehicle that I specifically told them not to do. Also, when I received the bill, a few of the charges were more expensive than the quote I had received. Although this place is a little pricey, I believe that the quality of the work is better than your average shop and the customer service is excellent. At the end of the day, I work recommend this place, and I plan to return in the future with hopes of a better experience.

5

Took the time to explain diagnosis and plan for repair. More thorough than previous shop who misdiagnosed problem. Advises strategies to save and does not double charge labor for redundant or simultaneous procedures.

5

Reasonably priced, friendly and professional!!!

5

Excellent communication!! Work estimate was right on, finished on time and their follow up was impeccable. My very first visit and my expectations were exceeded. I will definitely return and highly recommend them.

5

Staff was very friendly and easy to talk to. Since I don't know a ton about cars, they were happy to explain to me the mechanics behind what was wrong with it in an easy to understand way. Their digital inspection checklist is awesome, too! Finally, I can see everything that needs to be fixed on my car in an easy-to-read checklist with descriptions and recommendations for each one.

5

Fast professional service. They were able to get my car in and out the same day . It was just an AC service but I would use them again.

5

My family only uses Silverlake Automotive for all of our vehicles. Will and his team are friendly, professional and trustworthy. They have my trust and highest recommendation.

5

Easy drop off and call when finished. Refreshments available if you have to wait. Location is right by my office, so easy to take care of. Staff is always professional and gets you out quickly.

5

Fantastic service

5

Great service, job done when promised. Fair prices.

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